SchoolBase offers a tailored service for its schools, allowing the MIS to reflect the look and feel of each specific school. This is something that runs throughout the system, allowing for a very customisable system reflecting the needs of your school. ‘’I have asked SchoolBase for specific actions and developments to be made for our school and these have been completed and implemented in an acceptable amount of time and to the high expectation we have. ‘’
One of the attractions to SchoolBase was Furlong’s commitment to provide the data migration from their current MIS into SchoolBase for no extra cost. We spoke with the school’s MIS Coordinator, Mr. Chris Goodchild and asked him why he chose SchoolBase. The first hurdle for them was the fear of migration. ‘’The time and complexity of data migration has often put us off changing suppliers in the past. With Furlong the whole experience was smooth and efficient, I was kept fully up to date on any progress and was involved at relevant points.’’
Once migration was underway, we could turn our attention to setting up a detailed implementation plan, a road map for which features were essential to day 1 and which modules would be brought on at a later date.
Face to face training is provided in your annual price and the initial 6 days are organised in conjunction with the needs of the school. Every level of user received the training required to start using SchoolBase and then the simple UI allows the staff to grow their knowledge organically. ‘’Training has come from experienced users in person (even from the managing director in person, a real personal touch), and on Skype at short notice. Communication has always been responsive and productive.’’
Support is our passion
SchoolBase offers free support via telephone, email, Skype or any other sensible means of communication. Unfortunately our homing pigeons were eaten by a fox and we can no longer offer that service!
Staff are based in offices in the UK, Cyprus and Bangkok working typical hours. With staff based in a variety of time zones you can receive support nearly 24hours a day. “Our previous support was so poor. In one instance, I received a reply to an issue over a year later and after we had stopped using said supplier. Since being with SchoolBase, I have managed to access support in minutes as there are people in various time zones to help us out. The support we receive is first class, above and beyond.” – Talha Shaikh – IT Manager
The continued support and online training will allow staff to open up new parts of the system when it is needed, and our 4 days free face to face training a year will allow you to bring new staff up to speed.
‘’The support received has been immense and in the form of Skype and email.’’
‘’with our previous supplier the support just wasn’t there. ‘’
Supporting our schools also comes in the form of developing software that they need and education dictates.
At Furlong we aim to future proof ourselves for the changes that come by taking development ideas from you, the schools. All ideas are welcome and if deemed an improvement to the service our schools receive can be developed. This has allowed SchoolBase to evolve with the changes to education and will continue to do so. ‘’If any new modules are released, you get that module. For free. And if hosted, you don’t even need to do the update! All done for you!’’
This extends to different languages, and SchoolBase is already being used in Arabic, English, Mandarin, Spanish, French, Portuguese, Russian, Turkish, Thai, Greek and Welsh.
Providing a system and reporting in Arabic, along with starting the week on a Sunday, were priority requirements for the school and our translators worked with the school to perfect the Arabic language platform. ‘’Having integrated reporting in Arabic along with SchoolBase running in Arabic, has significantly improved parent interaction with the school.’’ – Hind Al Khayed, Head of Arabic
‘’I was very impressed how easily Furlong managed to integrate my bespoke system with their software.’’ – Waheed Farahat, Accountant